In today’s evolving financial services landscape, trust and seamless customer experience have become decisive factors for growth.
Fraud attempts are becoming increasingly more sophisticated, while consumers demand faster, simpler, and more secure interactions.
A company with a clear mission, on a mission
Vonage, a part of Ericsson, is setting new standards. Founded in 2001 as a VoIP pioneer, Vonage has grown into a global leader in cloud communications and CPaaS (Communications Platform as a Service). With Ericsson’s acquisition of the company in 2022, Vonage’s expertise in APIs, combined with Ericsson’s unparalleled network knowledge, has enabled network-powered solutions that directly address the challenges of fintech.
Vonage’s mission is simple yet ambitious: transforming how businesses communicate through innovative solutions that enhance security, customer experience, and operational efficiency. In the fintech space, the company focuses on: fraud prevention and account security through APIs like Verify, Identity Insights, and Fraud Defender; barrier-free customer authentication with Silent Authentication; and finally, global scalability through APIs for SMS, WhatsApp, RCS (Rich Communication Services), voice, and email, ensuring seamless communication across borders.
“Consumers expect fintechs to deliver secure, reliable and delightful customer experience while navigating complex regulations.”
Hassan Jalal,
Strategic Director Nordics at Vonage
Silent Authentication. Next-generation customer-friendly security
A key innovation is Silent Authentication, a next-generation alternative to one-time passwords (OTPs) and PINs. It leverages mobile network intelligence to validate customers silently in the background. No codes to intercept, no passwords to steal. The impact is significant: onboarding completes in seconds, account takeover attempts are reduced by up to 99%, and customer experience improves dramatically.
Download the E-Book: “Fraud Prevention Without Friction: Protecting Your Customers Without Sacrificing CX”
The risks of outdated methods are well-documented. In France, even the head of police was tricked into handing over a PIN to fraudsters. A single lapse that exposed a hacker chain. With Silent Authentication, such breaches are avoided. For fintechs, it means fewer dropouts, higher conversion, and stronger trust. Marc Marchal de Corny, Customer Solution Architect Lead EMEA at Vonage, highlights the scale of the issue:
“Fraud has evolved from phishing to synthetic identities, SIM swaps, and artificially inflated traffic. Fintechs need layered solutions that combine strong security with ease of use. That is exactly what our APIs deliver.”
Among these are: Fraud Defender, which detects and blocks suspicious traffic in real time, Verify API, ensuring multi-factor authentication with intelligent failover, and Identity Insights, offering real-time number intelligence for proactive fraud prevention.
“Fraud has evolved from phishing to synthetic identities, SIM swaps, and artificially inflated traffic. Fintechs need layered solutions that combine strong security with ease of use.”
Marc Marchal de Corny,
Customer Solution Architect Lead EMEA at Vonage
Looking Ahead – with a Nordic Perspective
For the Nordic region, these innovations are particularly relevant. Adoption of digital payments is accelerating, but so are fraud attempts. Silent Authentication has already proven effective for Lydia, a French fintech with millions of users. For Nordic fintechs, the ability to scale securely, while meeting local and EU regulatory demands is key.
Hassan Jalal, Strategic Director Nordics at Vonage, explains: “Today’s consumers expect brands to be available and accessible at all times and across all channels. Consumers expect fintechs to deliver secure, reliable and delightful customer experience while navigating complex regulations. With Vonage and Ericsson, we make that possible – globally and locally.”
Download the E-Book: “Fraud Prevention Without Friction: Protecting Your Customers Without Sacrificing CX”
As more APIs are rolled out, fintech companies will be able to integrate secure, compliant, and scalable communications directly into their products. Every delay, dropout, or fraudulent attempt has a cost, but Vonage and Ericsson ensure that communication is never the weak link.
By combining Vonage’s CPaaS innovation with Ericsson’s network power, fintech companies gain a partner that not only secures transactions but also enhances the customer journey. Fraud prevention without friction is no longer a promise; it is a reality. And in a digital economy where trust is everything, that makes all the difference.