Fortify digital experiences with Telesign’s customer identity and engagement solutions for Continuous TrustTM
The growing sophistication of cybercriminals and the proliferation of new hacking techniques spell danger for businesses and individuals alike, putting digital identities at risk. But with Telesign’s rapid identity verification, companies and their customers can easily safeguard their security and digital interactions—and protect themselves against unauthorized account takeovers.
“We offer developer-friendly APIs that provide user verification, digital identity, and omnichannel communication solutions. We help the world’s largest brands secure onboarding, maintain account integrity, prevent fraud, and streamline omnichannel engagement, to make the internet a safer place,” said Lee Lambert, business development director at Telesign.
“Our offering stands out from our competitors due to the exclusive nature of the data we use. This data is sourced exclusively from our network. By analysing this data, we can provide insights based on the traffic patterns across our extensive network.”
Lee Lambert, business development director at Telesign
Harnessing Network Data for Actionable Insights
Telesign offers a distinctive technology solution that analyses the behaviours associated with phone numbers. Initially, their primary objective was to assist customers in safeguarding their consumers by implementing one-time passcodes (OTPs) for authorization and verification purposes. However, as this technology became widespread, malicious actors became more adept at tricking people into divulging their passcodes or intercepting them through social engineering techniques.
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This led Telesign to offer innovative solutions to prevent unauthorized access to phones. “We now offer services for SIM Swap Detection and Porting Status, which detects if and when a phone number may be subject to an elevated takeover risk. Our goal is to help businesses determine if their users are falling victim to social engineering tactics during these incidents,” states Lambert.
Telesign is developing industry-leading technologies to better detect and prevent fraud across the customer journey, ensuring end-to-end account security. Specifically, they’ve progressed from providing OTPs solely through SMS to offering verification methods across multiple channels. They aim to meet users where they prefer to interact, even going so far as to ensure that verification occurs seamlessly in the background, requiring no additional effort from users.
“Our offering stands out from our competitors due to the exclusive nature of the data we use. This data is sourced exclusively from our network. By analysing this data, we can provide insights based on the traffic patterns across our extensive network. Also, with the latest technological developments, we can now analyse billions of transactions,” adds Lambert.
Prioritizing Compliance for Building Customer Trust
Catering to a diverse, global customer base, Telesign adeptly manages the complexities posed by worldwide markets, regulations, and cultural differences. Their wealth of experience in markets across the globe sets them apart in terms of customer service.
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“Our dedicated team of customer and carrier service managers brings a ton of expertise to the table. Additionally, our early global presence and collaborations with international companies have equipped us to expertly navigate the intricacies of diverse cultures and countries,” said Lambert.
Telesign’s ultimate goal is to offer exceptional support for clients throughout their journey and build lasting trust by meeting customer needs promptly and efficiently. This commitment also extends to maintaining strict adherence to the regulatory requirements governing their operations across disparate industries.
