In our latest interview, we sit down with Erik Marcus Torkildsen, a seasoned professional in the payment industry and currently leading the Identity and Payments division at Rema 1000. With previous tenures, primarily on the supplier side with companies like Nets and Verifone, Erik has years of knowledge in crafting solutions in the areas of loyalty, identity, and payments.
During the discussion, Erik shares with us on how the dynamics of customer engagement are evolving in the retail sector. He emphasizes the role major retailers play in defining customer experiences and the need for financial service providers to align more closely with retail strategies. The conversation also touches on the transformative impact of technologies like open banking on payment processes and how these innovations are driving a shift towards more customer-centric retail experiences. Erik’s insights are particularly valuable for understanding the intersection of retail operations and fintech innovations, offering a unique perspective on creating value through integrated payment and identity solutions. This interview is a must-watch for anyone interested in the future of retail and payments.
