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The Future of Trust

Would you live in a trustless society? We go our entire lives trusting people around us, often strangers who we’ve never dealt with before. But rarely do we stop to think why. In this video Futurist Chris Crespo unpacks the different ways in which trust has been outsourced from individuals to central institutions and increasingly more, over to technology. We may be moving towards a system where the need for trust enabling intermediaries like Central Banks and Governments will be replaced by computer code, but what tradeoffs would we need to make at a personal and societal level for this to come about?

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The following is a transcript of the video above

Trust is an essential lubricant for social interaction. We go our entire lives trusting people: Children for the most part trust their parents to have their best interest at heart. Students trust their teacher and employees trust that their employers will pay them at the end of the month. And while there are always some bad apples among us, for the most part we consider people to be trustworthy.

Modern society has exist thanks to the development of trust in centralised institutions. Historically, as state power became more centralised it became possible to “outsource” trust from individuals to institutions.

Today, for society to keep running, we need to trust in the institutions that enforce the rule of law. And when things go wrong, there needs to be a legal path that can enforce the re-establishment of that trust.

But in this channel we care about how these things relate to finance and banking, so let’s put this into context. Let’s say for example that you want to buy a house, so you go in search of your dream home and you find a house on sale that you fall in love with. You could just go to the person selling the house with a whole bunch of cash ask for the keys and sign the papers. But you also want to make sure that the other person doesn’t run away with your money and the property titles and conversely they want to make sure that you are not paying with funny money.

For this to happen you have to enlist the help of a third party that acts as a guarantor, so you ask your bank to sit in the middle of the transaction to keep everyone honest.

The bank does this through a process called an escrow. Through it the bank receives your money and holds the property titles. Once the transaction is completed and all the paperwork has been signed, it realeases the money to the seller and you are the official owner of your new property.

This mechanism ensures that neither party is tempted to run away with their part of the sale. However its a slow process, and of course it generates fees that the bank is only too happy to charge both parties.

Since the credit crunch in 2008, western democracies have experienced a crisis of trust in their institutions. The system has been abused by the whims of people with power in Government, Central Banks and the Financial Sector at large.

In 2020 the British Market Research Company Ipsos Mori, did a Survey where they asked respondents if they thought people in different professions would tell the truth.

The results showed that the most trusted profression is Nursing with 93% of people trusting in nurses to tell the truth. In second place came Doctors, with 91% of people considering them to be trustworthy.

The picture becomes very bleak as we look further down the index, where we see that only 44% of people trust in bankers to tell the truth. And even more shockingly, a mere 16 and 15% trust in government officials and politicians respectively.

But wait, it gets worse. Another poll done by the same company, asked nearly 20,000 people globally how they felt about their banks trustworthiness. 32% or respondents strongly disagree with the statement that banks keep their promises. 39% disagree with the statement that banks are open and transparent, and a whooping 52% of respondents believe that their bank would take advantage of them if it could.

This combination of declining trust in instututions and the rise of trust enabling technology is driving momentum towards a paradigm shift.

Now let’s shift our attention over to what the disruptors of the monetary system are saying. Specifically I want to make reference to the paper that is shaking the foundations of our monetary system, published by Satoshi Nakamoto in 2009 titled Bitcoin: A Peer-to-Peer Electronic Cash System. In this paper, Nakamoto stated that:
“What is needed is an electronic system based on cryptographic proof instead of trust, allowing any two willing parties to transact directly with each other without the need for a trusted third party.”

We are approaching the emergence of the trust-less society. In the trustless society
transactions will depend less on contractual agreemnts and more on self verifying, and self executing code.

This means that in the next 5 to 10 years, we’re going to see the locus of trust shift dramatically: from centralised institutions, to individuals, and from elites to “people like you and me”

So how will this happen you may ask. Well this will be achieved thanks of bits of code known as Smart Contracts. Smart contracts is a funny term as they are are neither smart, nor contracts. They are essentially a set of instructions designed to follow an IF – Then Logic. IF event A happens, then do action B.

Smart contracts essentially perform three functions:

  • They store rules
  • They verify rules
  • They execute rules

Smart contracts are essentially secure in the sense that they use cryptography to stop people altering records. They are also transparent as everyone can see on the blockchain what the smart contract is and what it’s being used for. They are third-party free as they don’t need a middleman like a bank or a government to verify its execution, autonomous as they self execute and accurate, since they don’t rely on the grey areas of a language and the meaning of words.

To better understand what a smart contract is, think of a vending machine, which uses a very simple form of a Smart contract that goes along the lines of, If you insert the coin, and press the button, check if the credit is sufficient, and if so release the drink, if you are lucky you might even get some change.

Smart contracts are enabling a new type of financial service called Decentralised Finance, or DEFI which lets people lend and burrow money without the need for a bank.

Instead, smart contracts use the blockchain as the registry for the transaction, and code to execute it. There are examples of organisations that are already experimenting with these types of services. For example the Dutch bank ING has co-created Fnality, a blockchain-based trade-settlement system using smart contracts. And the Swedish government tested a smart contract based land registry for proving the ownership of land

How could DEFI services and Smart contracts impact you?

Well think for example about your Travel Insurance policy.
One “rule” of the policy may be that a policyholder receives compensation if a flight is delayed or cancelled. This rule can be installed into a smart contract, which means that the policyholder doesn’t have to rely on the insurer to hold up their end of the bargain.

If your flight gets cancelled, that information gets added to the blockchain which triggers the rule in the smart contract. You receive compensation automatically and avoid the entire claims process and any potential friction.

Sounds Exciting? Well perhaps, but consider the fact that everything I’ve said so far about smart contracts relies on a pretty big assumption, and this is that to benefit from this new technology, pretty much every aspect of your life, would need to be recorded digitally.

For a smart contract to work there needs to be a digital record of your purchases, your travel plans, your day to day activities and other events that relate to you.

Leaving aside the obvious privacy concerns associated with this, code errors in smart contracts are one of the biggest challenges for wider adoption.

A November 2020 report by CipherTrace found that around  $10 million USD a month is drained from DeFi contracts alone. To help minimize the risk of this, third-party firms are offering code auditing services for smart contracts.

This suggests that perhaps trust is not being removed, but instead it’s just being transferred, from the individual to the code and therefore to the coders? Technology is always exciting but there are always things to consider before we run to indiscriminately adopt innovation.

For example, could distributed trust lead back to centralized power? Take Amazon, Alibaba or Facebook. They might have begun as ways to democratize commerce and information, but conversely have become centralized behemoths in control of our data.’

It is also true that most of us don’t understand legal terminology, will this get worse as we try to grapple with code?

And perhaps the most fundamental question of all is, do we really want to live in trust-less societies whereby the magic dust that enables us to relate to each other is replaced by cynicism and distrust? This is perhaps, a question for another video.

Chris Crespo
Chris Crespohttp://nordicfintechmagazine.com
Chris is the Co-founder of Fast Forward Banking, a Financial Media agency that seeks to bust the jargon out of banking. As a behavioural economist he enjoys exploring questions that challenge conventional thinking. He is fascinated with innovation and technology and its intersection with financial services, society, and culture. Chris is also a guest lecturer at Stanford University and Singularity University where he teaches regularly on the Future of Financial Services, the Future of Money and the Disruption of our current Banking and Monetary Systems.

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