AI is no longer just a buzzword in financial services, it’s rewriting everything from customer experience to automation at a speed no one saw coming. But what’s next? Agentic AI. In this exclusive interview, Alfred Mukudu, Head of Go-to-Market Strategy & Business Development for Financial Services at AWS, unpacks the shift from basic automation to AI systems that think, act, and execute tasks independently.
We explore: How financial institutions are moving beyond chatbots to true hyper-personalization. Why 2025 is shaping up to be the breakthrough year for AI-powered agents. The security and compliance challenges that banks and fintechs can’t afford to ignore Real-world examples from leading financial institutions using AI to drive engagement and revenue.
And if that’s not enough, Alfred gives us an exclusive teaser of his keynote at Stockholm Fintech Week, where he’ll break down what’s working, what’s next, and how fintechs can stay ahead in this AI-driven landscape.
